- Defective Items: If you believe you have received a defective item, please contact us within 30 days of receiving your order. To process your claim, we may require proof of the defect, such as a photo. If the defect is confirmed, we will provide a replacement or a refund at no additional cost to you.
- Lost Packages: For packages lost in transit, please notify us no later than 30 days after the estimated delivery date. We will investigate the issue with the courier and, if the package cannot be located, we will offer a replacement or a refund.
- Errors on Our Part: If your claim is deemed an error on our part, such as receiving the wrong item or a printing mistake, we will cover all associated costs to rectify the issue. Please contact us with details of the error, and we will guide you through the process of returning the item and receiving a replacement or a refund.
- Buyer’s Remorse: Please note that due to requirements from our fulfillment partner, we do not offer refunds or exchanges for orders placed in error or for a change of mind. We encourage customers to review their orders carefully before confirming their purchase.
For all claims, please contact our customer service team with your order number, details of the issue, and any relevant photographs or documentation. Our team will assist you promptly and provide detailed instructions on how to proceed.