For the fourth consecutive year, the Lebanon Veterans Affairs Medical Center has received national recognition for providing outstanding care to veterans at its Lebanon VAMC facility and its five associated community clinics.
The top honor for patient experience was recently announced bestowed on the facility by the U.S. Department of Veterans Affairs in recognition of the Lebanon VAMC’s efforts to provide exceptional care and service to those who have served their country, including a record-high Veteran Trust score.
Lebanon VAMC officials will receive the award during VA’s annual Customer Experience Symposium Sept. 16-18 in Washington, D.C.
Lebanon VAMC CEO and executive director Jeffrey A. Beiler II said, “Whenever I’m asked, what is different about Lebanon, I always say the staff working at our medical center and community clinics truly believe that it is a privilege to serve the brave men and women who have sacrificed so much and served our country so nobly, therefore they always go above and beyond to provide exceptional care with exceptional service.”
The Department of Veterans Affairs Survey of Healthcare Providers found that the Lebanon VAMC had the highest overall combined patient experience and employee experience scores of all complexity level 1 facilities in the Veterans Health Administration. The facility moved from a level 2 to a level 1 this past year.
According to the press release, the Lebanon County facility scored in the top quintile in the Survey of Healthcare Providers (SHEP) Overall Rating of the Provider, SHEP Inpatient Overall Rating of the Hospital, Veterans Signals (V-signals) Trust scores, and the All-Employee Survey (AES) scores for the Best Places to Work.
This spring, the medical center’s efforts were recognized by United States Secretary of Veterans Affairs Denis McDonough during a visit to the facility. “Something is being done very, very well here at Lebanon, and I wanted to come witness it myself,” said Secretary McDonough during the visit.
Read More: U.S. Secretary of Veterans Affairs visits Lebanon V.A. Medical Center on Tuesday
Lebanon VA Medical Center is one of 170 medical centers in the nation with the sole purpose of providing medical care to America’s Veterans. Lebanon VAMC serves a nine-county area in south-central Pennsylvania, covering Adams, Berks, Cumberland, Dauphin, Lancaster, Lebanon, Perry, Schuylkill and York counties. The facility also oversees community clinics in Lancaster, Mechanicsburg, Pottsville, Wyomissing, York, and Fort Indiantown Gap.
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